Last updated: 19 September 2025
1. Information We Collect
Vision Dental Clinic ("we", "our", "us") collects personal information necessary to provide you with quality dental care. The types of information we may collect include:
Personal Identification Data
- Full name, date of birth, gender, and nationality
- Emirates ID number or passport number (as required by UAE health regulations)
- Contact information including phone number, email address, and residential address
- Emergency contact details
Health and Medical Data
- Dental and medical history, including previous treatments and surgeries
- Current medications and known allergies
- Clinical examination findings, X-rays, CBCT scans, and photographs
- Treatment plans, progress notes, and clinical outcomes
- Insurance information and policy details
Website Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referral source and search terms used to find our Website
2. How We Use Your Data
We use your personal information for the following purposes:
- Appointments and scheduling: To book, confirm, reschedule, or cancel your dental appointments and send appointment reminders
- Treatment and care: To diagnose, plan, and deliver dental treatment, and to maintain accurate clinical records as required by MOHAP regulations
- Communication: To respond to your enquiries, provide treatment updates, and share relevant health information
- Billing and insurance: To process payments, submit insurance claims, and manage your account
- Legal compliance: To comply with UAE federal and emirate-level laws, regulations, and MOHAP requirements
- Quality improvement: To evaluate and improve our services, train staff, and conduct internal audits
- Website improvement: To analyse Website usage patterns and enhance your browsing experience
3. Data Protection Measures
Vision Dental Clinic takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information, including:
- Secure electronic health record systems with role-based access controls
- Encryption of sensitive data during transmission and storage
- Regular security assessments and system updates
- Staff training on data protection and patient confidentiality obligations
- Physical security measures for paper records and clinical areas
- Secure disposal of records in accordance with MOHAP retention requirements
While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
4. Your Rights Under UAE Law
In accordance with UAE data protection legislation, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the following rights:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may request correction of inaccurate or incomplete personal data
- Right to erasure: You may request deletion of your personal data, subject to legal retention requirements
- Right to restrict processing: You may request that we limit how we use your data in certain circumstances
- Right to data portability: You may request transfer of your data to another healthcare provider
- Right to object: You may object to the processing of your personal data for marketing purposes
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.
5. Cookie Usage
Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our Website.
Types of Cookies We Use
- Essential cookies: Required for the Website to function properly, such as session management and security
- Analytics cookies: Help us understand how visitors interact with our Website, allowing us to improve its content and functionality
- Preference cookies: Remember your settings and preferences for future visits
You can control cookie settings through your browser preferences. Disabling certain cookies may affect your experience on our Website. We do not use cookies to collect personally identifiable health information.
6. Third-Party Sharing
Vision Dental Clinic does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Legal requirements: When required by UAE federal or emirate law, court orders, or government regulations, including mandatory reporting to MOHAP and the Department of Health Abu Dhabi
- Insurance providers: To process and verify insurance claims on your behalf, with your consent
- Referral practitioners: When referring you to another healthcare provider for specialist treatment, with your consent
- Laboratory services: To facilitate the fabrication of dental prosthetics, orthodontic appliances, or other laboratory work required for your treatment
- Service providers: To trusted third-party service providers who assist us in operating our Website and conducting our business, bound by confidentiality agreements
In all cases, we ensure that any third party receiving your data is bound by appropriate confidentiality obligations and data protection standards.
7. Data Retention
We retain your personal and medical data for the periods required by UAE healthcare regulations and MOHAP guidelines. Clinical records are retained for a minimum period as mandated by applicable law, after which they are securely destroyed.
Website usage data is retained for a maximum of 24 months and is then anonymised or deleted.
8. Children's Privacy
We treat the personal data of minors (under 18 years of age) with particular care. Collection and processing of a minor's data requires the consent of a parent or legal guardian. Parents and guardians may exercise data rights on behalf of their children.
9. Changes to This Policy
Vision Dental Clinic reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our Website and services following any changes constitutes acceptance of the updated policy.
10. Contact for Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us:
- Phone: 02 312 2777
- Address: 1302 Al Ansari Exchange Bldg., Khalifa Street, Abu Dhabi, UAE
- Online Chat: Chat with us
